Getting money in is usually instant. Getting it out can take longer, and knowing why helps you avoid frustration.
Key points
- Gambling with credit cards has been banned in Great Britain since April 2020, including through e-wallets funded by credit cards.
- Licensed operators must verify your age and identity before you can deposit or gamble.
- Withdrawals usually go back to the payment method you used to deposit.
- Pending periods, extra checks and payment processing can all add time to withdrawals.
- Never borrow money to gamble, and be cautious of anything that encourages you to cancel a withdrawal.
Moving money in and out of an online casino account follows rules designed to protect customers and prevent fraud. Here’s what to expect from operators licensed in Great Britain.
Deposits
Common deposit methods include debit cards, bank transfers and e-wallets. Two rules stand out:
- No credit cards. Since April 2020, operators in Great Britain can’t accept credit cards for gambling, including through e-wallets funded by a credit card.
- Checks first. Operators must verify your age and identity before you can deposit or gamble.
Warning
Never borrow money, use overdrafts or move savings to fund gambling. If you find yourself doing this, it’s a sign to stop and get support; see our guide to where to get help.
Withdrawals
Withdrawals usually go back to the method you deposited with. They can take longer than deposits because of:
- Pending periods, when the operator reviews the request.
- Verification, if documents are needed.
- Payment processing times, which vary by method and bank.
The operator’s payment terms should state typical timeframes. Keep a note of when you made the request.
Extra checks
Operators must take steps to prevent money laundering and gambling harm. That can mean asking for documents such as proof of address, bank statements or information about your income. These checks can feel intrusive, but they’re part of the operator’s legal obligations.
Fees and limits
Check the terms for:
- Minimum and maximum withdrawal amounts.
- Any fees, which should be clearly stated.
- Rules on withdrawing to a different method than you deposited with.
If a withdrawal is stuck
- Check your account for messages asking for documents.
- Contact customer support and keep a record of the conversation.
- Use the complaints process, and then the operator’s independent dispute resolution service if needed; our licence guide explains how.
Bonus funds often come with conditions on withdrawals; our guide to wagering requirements explains how they work.
Questions answered
Why was I asked for documents before withdrawing?
Operators must carry out checks to confirm your identity and, in some cases, where your money comes from. Sending clear documents promptly usually speeds things up.
Can an operator keep my deposit if I don’t use a bonus?
Your own deposited money should be yours to withdraw, subject to verification. Be cautious of terms that lock your deposit behind bonus play, and read our guide to bonus terms.
How long should a withdrawal take?
It varies by operator and payment method. Check the operator’s payment terms, and contact support if a withdrawal takes much longer than stated.
Can I use a credit card through a payment app?
No. The ban covers credit cards used directly and through e-wallets or other services that are funded by a credit card.
18+ only. This guide is general information for adults in Great Britain, not encouragement to gamble. Gambling involves risk; only gamble with money you can afford to lose. For free, confidential support, call the National Gambling Helpline on 0808 8020 133, 24 hours a day.